1. Purpose
1A. General acceptable use and content rules
You must not use Badger, your account, organisation access, invite codes, uploaded content or any report in a way that is unlawful, harmful, abusive or inconsistent with these Community Guidelines, the Terms of Service or any applicable organisation terms.
In particular, you must not:
- upload, create, send or store content that is illegal, defamatory, abusive, harassing, threatening, hateful, discriminatory, obscene, offensive, exploitative or otherwise harmful;
- upload malware, unsafe files, unlawful material or content that infringes another person's rights;
- upload another person's personal, confidential, medical or identifying information unless you have a lawful reason and appropriate permission;
- impersonate another person, misrepresent your affiliation or falsely claim professional qualifications;
- attempt to access another account, restricted information or organisation data that you are not authorised to access;
- probe, disrupt, overload, bypass security controls, scrape or automate the service without permission;
- share, resell, sublicense or misuse accounts, invite codes, sponsored access or paid entitlements;
- use organisation analytics, screenshots, exports or reports to identify, pressure, shame, evaluate or make decisions about an individual member.
Badger may remove content, restrict features, suspend access, disable invite codes or take other proportionate action where these rules are breached or where required to protect users, organisations or the service.
Badger is designed to support manageable, real-life progress. These Guidelines apply to use of the app, support channels, trials, feedback programmes and any shared or community features introduced later.
2. 16+ only
Badger is intended for people aged 16 and over.
3. Respect others
Do not bully, shame, harass, threaten, humiliate or target another person. Do not discriminate on the basis of race, nationality, religion, disability, health, sex, gender, sexual orientation or other protected or personal characteristics.
4. No hate, exploitation or serious harm
Do not use Badger to create, upload, send or promote:
- hate or extremist content;
- credible threats or encouragement of violence;
- sexual exploitation or illegal sexual material;
- instructions encouraging self-harm, suicide or eating-disorder behaviour;
- fraud, abuse or illegal activity;
- content intended to manipulate or exploit a vulnerable person.
5. Private journalling
Journals are private user content, not community posts. They are not routinely monitored in real time. Do not rely on a journal entry to reach Badger, an organisation administrator or emergency services.
6. Privacy
Do not upload another person’s private, identifying, medical or confidential information without a lawful reason and appropriate permission. Do not share screenshots or messages that expose another person’s information.
7. AI boundaries
AI-supported tasks and transcripts may be inaccurate. Do not present an AI output as professional medical, legal or financial advice. Do not attempt to manipulate the service to generate harmful or unlawful instructions.
8. Use Badger as intended
Do not:
- attempt to hack, reverse engineer or bypass protections except where law expressly permits;
- use bots or scripts to scrape or overload the service;
- interfere with another user’s account;
- misuse invitation codes, billing systems, berries, XP or rewards;
- submit false reports or impersonate another person;
- attempt to identify organisation members from aggregate analytics.
9. Organisation-sponsored users
Organisation access does not make private journal or raw wellbeing content visible to the sponsoring organisation. Users and organisation administrators must not attempt to circumvent these boundaries.
10. Reporting concerns
Report safety, abuse, fraud or security concerns to hello@badgerapp.io. Do not include more sensitive information than is needed.
11. Enforcement
Depending on seriousness and context, we may warn a user, remove content, restrict a feature, suspend an account, close an account, preserve evidence or report a matter where law requires or permits it.
12. Crisis situations
Badger is not an emergency service. If there is an immediate risk of serious harm, contact emergency services or an appropriate crisis service rather than relying on Badger.
13. Updates
We may update these Guidelines as the product develops. Material changes will be communicated through an appropriate channel.